Need help?
Something went wrong with a transaction or do you need help using the ATM or the locator?
We are ready to help you.
Something went wrong with a transaction
Sometimes a deposit or a withdrawal is not going as you expected. Find out what we and your bank together with you can do about it.
Help by using the locator
With our locator you can easily find a working ATM nearby. See how it works here.
Help using the ATM's
How does an ATM work and what facilities are there to make it even easier for you?
A helping hand
Need help using an ATM? In stores with Geldmaat +, a staff member will be happy to help you. You can also ask questions about the use of voice support and contactless deposits.
Facilities at the ATM
See what options are available to make withdrawing money easier
Geldmaat+
Need help using an ATM? In stores with Geldmaat +, a staff member will be happy to help you.
Talking ATM
Our talking ATM's help you step-by-step completing your transaction.
Contactless
Withdraw you cash contactless with your debit card, telephone or smartwatch. This is possible at many of our ATMs.
Locator
Finding an ATM is easy with our locator. Check out the explanation on how to use filters.
Geldmaat stores
In a Geldmaat store, you have more space around the ATM and can withdraw or deposit your money comfortably.
Manuals
Check our manuals for using an ATM.
Frequently asked questions
Sometimes it takes a while for a limit increase to work. How long it takes varies by bank. Check your bank's website for more information.
If the notes do not come out of the ATM, there is often a technical malfunction. This is also shown on the screen. The transaction has been aborted by the ATM. Check your account to see if the amount has been debited. If it has, the amount is in most cases automatically reversed within a few minutes. This may vary from bank to bank.
If this does not happen, contact your bank. They will start an investigation, note down the time, date and ATM number. You will find these details on your statement of account.
Geldmaat can only look at what happened in the ATM. Due to privacy laws, we are not allowed to view your account details. The bank can.
The bank takes action and contacts Geldmaat if necessary.
You can also be a victim of cash trapping, so always check if you see anything suspicious. How do you recognise such a cash trap? Normally there is a recess on the ATM where your money comes out, of about two to three centimetres. If there is a metal plate in front of it that makes it invisible or only a few millimetres, something is not right. Do you suspect cash trapping? Then call the police or the number on the ATM.
During a transaction, it may happen that a deposit gets stuck. In that case, you will see a notification of this on the screen. If your money is jammed in the process, contact your bank.
Your bank will record the incident and investigations may follow, with the aim of recovering the stalled money and crediting it to your account.
Withdraw cash safely
When withdrawing money, pay attention to the following:
- Do not let anyone stand close to you.
- Don't get distracted.
- Always shield the PIN.
- Never let a stranger help you.
- Pay attention to the amount shown on the screen.
- Don't count the money too conspicuously.
Don't feel safe at an ATM? Then find another ATM or come back later. You can find cash machines near you on the ATM Locator.
Criminals try to intercept money at ATMs by putting a fake issue valve in front of the real one. The money gets stuck there and the customer does not receive the withdrawn money. When the customer walks away, the criminals spring into action, take away the fake issue valve and the intercepted money and run off.
How can you tell if a vending machine is fitted with a fake issue valve? The flap looks a lot like the real flap, but it stands over it. This makes the flap much thicker. You can see this best at the keyboard. Without the fake flap, the keyboard can be seen in its entirety. The fake flap falls a bit over it.
Be alert to Internet fraud
Have you received an email, text message, whatsapp or phone call from Geldmaat? If so, be alert, cyber criminals may be trying to retrieve your login and banking information.
Have you received an email on behalf of Geldmaat to provide bank details to us? Please do not do so. Geldmaat does not send you emails, we do not have your email address. Do not click on the links in the email, you may unwittingly activate a virus. Send the email to valse-email@geldmaat.nl with the message that this may be an attempt at internet fraud. Geldmaat will handle the e-mail further. Delete the e-mail from your mailbox and deleted items.
Do you receive a phone call, text message or whatsapp message from Geldmaat? Do not respond to it. Geldmaat does not have your phone number and will not contact you. Geldmaat does not send messages to you and we do not ask you for your PIN or account number. We also do not withdraw or issue new cards. We only own the ATMs and have no personal data on our users.
Want to learn more about secure banking and recognizing fake messages? Then check your bank's website or the Betaalvereniging Nederland's veiligbankieren.nl website.
