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Something went wrong...

Sometimes something goes wrong at an ATM or doesn't work as you expected. We are happy to help you. Contact us by phone, contact form or sign language interpreter, and together we will see how to fix the problem as quickly and as well as possible.

Also check out some common situations and what you can or should do.

Something went wrong with a transaction

You were too late taking out your notes or you forgot to take out your money. In that case, the ATM will withdraw the notes again.

With some banks, the amount is usually credited to your account the next day. This may vary from bank to bank.

If your money is not credited to your account, contact your bank. Geldmaat can only look at what happened in the ATM. Due to privacy laws, we are not allowed to view your account details. The bank can. Your bank takes action and contacts Geldmaat if necessary.

If more investigation is needed, they will wait until it is the ATM's turn to be filled and/or emptied. For ATMs that are not used much, this may take several weeks. We then check whether there are any irregularities.

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You can call us or fill in the contact form if you have a question.

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Sign language interpreter

You can use Tolkcontact. A sign language interpreter helps you contact our employee.

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